React Job: Costumer Success Manager - EMEA

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We are looking for a Customer Success Manager, to increase the customer lifetime value of the growing enterprise customer base, which has a large percentage of Fortune 500 brands.

The Customer Success Manager will manage all post-sales activity through strong relationship-building, product knowledge, planning, and execution.

Responsibilities:

Achieve target net retention rate for your portfolio against quarterly objectives
Build strategic relationships with key security leaders and end users of the products
Manage the transition between sales and delivery by facilitating an effective kickoff event and handoff to professional services
Ensure any ongoing training needs are met
Identify risks to churn and orchestrate cross-functionally a proper response
Escalate issues that impact goal realization and surface status with key stakeholders to keep forward momentum
Drive attention to priority support tickets and manage customer expectations around the plan to close tickets in question
Maintain thorough knowledge of the product, its features, and its users
Attend and represent the Client at select conferences and user groups
Solicit input from customers using NPS and in-depth questionnaires
Influence product design decisions by being familiar with customers’ emerging or unmet product needs
Collaborate with cross-functional teams to provide subject matter expertise as new products and services are rolled out to customers
Enhance team efficiencies through mentoring new hires and improving customer success processes, journey maps, and playbooks
Use internal customer success software to log and plan activity for portfolio management
Execute on a repeatable process to react nimbly and consistently maximize renewal opportunities
Partner with sales representatives to discover, collaborate and close new and add-on business

Requirements:
5+ years in enterprise software sales, professional services or management consulting experience
3+ years in B2B software customer success roles, demonstrating progressive responsibility with large customers (Fortune 1000)
English C1
Cybersecurity, ideally security information and event management (SIEM) a bonus
University bachelor's degree or equivalent work experience
Strong analytic and strategic thinking – able to take complex customer concerns and orchestrate resources and tactics to address them
Proven success owning renewal business, passionate about customer success
Solid understanding of security operations strategies and products, ideally security information and event management (SIEM)
Passionate about technology and a willingness to quickly learn highly technical applications
Ability to quickly grasp complex technical concepts, especially in the cyber security domain, and make them easily understandable verbally, in writing, and in illustrations
Availability to travel up to 25%

Our offer:
Base salary above average (x 14months)
Meal allowance (7,63€ per day worked, in meal card)
Healthcare and Dental Insurance (since day one)
Working from Home position

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Curious?

Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!

Tipo de oferta: Integral/Full-time

Horário de trabalho:

• Turno de 8 horas